Store Policies

SHIPPING POLICY

Shipment processing
We work hard to fulfill your order, package, and ship your way within 3-5 business days.
Anticipate 5-7 days shipping processing during high volume/demand times such as holidays. Larger wholesale orders take longer to produce and prepare inventory. We provide wholesalers with an estimated shipping date upon receipt of purchase orders.

Shipping rates and delivery estimates
We work with both UPS and USPS to ensure accurate, reliable delivery estimates. Shipping charges for your order are based on location, weight, and dimensions of products selected.  Charges will be calculated and displayed at checkout. 

Shipment Method Estimated Delivery Time Shipment Cost
USPS/UPS Ground* 3-5 business days* Pricing varies based on location, weight, and dimension*
UPS Two Days 2 business days Pricing varies based on location, weight, and dimension
UPS Overnight  1-2 business days Pricing varies based on location, weight, and dimension

 

Standard UPS Ground Shipping Timelines by State


Shipment confirmation and order tracking Please provide phone number or email at check out in order to receive a shipment confirmation and tracking numbers.

Shipment to P.O. boxes or APO/FPO addresses
Please provide P.O. or APO/FPO with order if you prefer this type of delivery. 

Customs, duties, and taxes
Travel Posters is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, delivery fees etc.).

International Shipping Policy
We ship Internationally, by request only. Customers agree to remit all charges and fees associated with International shipping. Please contact us here if desired.

Wholesale shipping agreement
Wholesaler agrees to remit shipping charges in addition to the total product charges listed on the P.O. or invoice.  We are happy to use wholesale “third party billing”, given the account number and preferred provider.

 

30-DAY RETURN POLICY

We stand by the quality of our products but in the event that you need to return or replace an item we offer a transparent return and replacement policy. Due to the nature of our business all products are made to order, we do not stock anything.  Refunds or replacements are available for products returned within 30 days of delivery in its original packaged condition along with the original invoice and confirmation of receipt date. Item shipment must be insured. We reserve the right to refuse a refund in the event the product is damaged during its return to our facility.

Returned products are subject to a restocking fee. Below is a detailed explanation on the restocking fee cost associated with each product category:

PRODUCT TYPE 

RESTOCKING COST

11x17" Posters (Framed & Unframed), 18x24" Posters, 8x24" posters, Ceramic Coasters, T-Shirts, Tea Towels

20% Fee + Shipping & Insurance

20x30" Posters (Framed & Unframed)

50% Fee + Shipping & Insurance


Simply contact us here with your request or email us at info@mandwdesign.com with additional questions you may have. 


DAMAGES
While delivery has its challenges, we do not want that to prevent you from enjoying your product.   

Please inspect all items immediately after they are received. In the event your order was damaged in shipment please inspect the contents thoroughly and immediately contact us at info@mandwdesign.com within 48 hours or receipt. Please include include the following information in your email to us:

  • Images detailing all sides of the box the product was shipped in.
  • Images detailing any damage to interior packaging and product(s)
  • A clear and legible image of the shipping label

 

PRIVACY POLICY

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:

  • Billing Address
  • Shipping Address
  • Email Address
  • Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

User Safety
Please contact us at info@mandwdesign.com if you have any concerns regarding safe usage of this site.

Payment Methods
Payment for purchases at travelposters.com may be made using a credit card using Card Connect processing system.